Frequently Asked Questions
Find answers to some of the most common questions about shopping, orders, shipping, returns, and payments at Folaura.
1. Where does Folaura ship?
We currently ship to addresses within the United States only. International shipping is not currently available.
2. How long does order processing take?
Orders are generally processed within 1–3 business days after payment is confirmed. Orders are processed Monday through Friday, excluding holidays.
3. What is your order cut-off time?
Our daily order cut-off time is 5:00 PM Central Time (CT). Orders placed after the cut-off time will generally be processed on the next business day.
4. How much does shipping cost?
Our standard shipping fee is $3.99. The shipping charge will be shown at checkout before you complete your purchase.
5. How long will my order take to arrive?
Most orders are delivered within an estimated 3–8 business days, including processing and transit time.
Delivery times may vary depending on your location and the shipping carrier.
6. Which shipping carriers do you use?
Depending on the order and destination, we may ship with USPS, UPS, FedEx, or another reputable carrier.
7. Will I receive tracking information?
Yes. Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Please allow some time for the tracking information to become active after dispatch.
8. Can I change my shipping address after placing an order?
Please contact us as soon as possible if you notice an error in your shipping address.
We may be able to make a change if the order has not yet been processed or shipped. Once an order has shipped, changes may no longer be possible.
9. Can I cancel my order?
Contact support@folaura.shop as soon as possible. Cancellation may be possible only before processing begins. Once processing has started, cancellation cannot be guaranteed. Shipped orders cannot be canceled and must follow our return procedure.
10. What is your return period?
Eligible products can be returned within 30 calendar days after delivery.
Returned items must meet the requirements in our Returns & Refund Policy.
11. Do you accept change-of-mind returns?
Yes. We accept eligible change-of-mind returns, including situations such as choosing the wrong size or color, provided the item meets our return requirements.
12. Who pays for return shipping?
For approved returns, the customer is responsible for the return shipping cost.
13. Do you charge a restocking fee?
No. Folaura does not charge a restocking fee for eligible returns.
14. How long does a refund take?
After a returned item has been received, inspected, and approved, refunds are generally processed within 10 business days after approval. Your payment provider may require additional time to post the refund.
15. Can I exchange an item?
Yes. Eligible items may be exchanged within 30 calendar days after delivery, subject to our return requirements and product availability.
Please contact us before sending the item back.
16. What if my order arrives damaged or incorrect?
Please contact us as soon as possible if your order arrives damaged, defective, or different from what you ordered.
Include your order number, a short description of the issue, and clear photos of the item and packaging so we can review the situation.
17. What payment methods do you accept?
We accept major credit and debit cards, including:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Visa Electron
Available payment methods may vary at checkout.
18. What currency do you use?
All prices and transactions are displayed and processed in U.S. Dollars (USD).
19. Is my payment information secure?
Payments are processed through the payment services available at checkout. Our checkout uses security measures, including SSL encryption, to help protect information transmitted during the payment process.
20. How can I contact Folaura?
If you have any questions about your order, shipping, payment, or returns, you can contact us:
Email: support@folaura.shop
Phone: +1 (620) 229-7754
Address: 248 N West St, Wichita, KS 67203, United States
Customer Service: Monday–Friday, 9:00 AM–5:00 PM (Central Time)
We aim to respond to inquiries within 24 hours during business days.