Returns & Refund Policy
At Folaura, we want you to feel comfortable with your purchase. If something does not work out, this policy explains when you can return an item and how refunds are handled.
Return Timeframe
Eligible products can be returned within 30 calendar days after delivery.
To qualify for a return, the item must meet the return requirements outlined below.
Return Requirements
Returned items should:
- Be unused and in resalable condition
- Be in the original packaging with any included accessories
- Have no stains, strong odors, damage, or signs of use
- Be returned within the 30-day return period
We also accept change-of-mind returns, including cases where you selected the wrong size or color, as long as the item meets all return requirements.
Return Shipping
For approved returns, the customer is responsible for the return shipping cost.
We recommend using a trackable shipping service and keeping your tracking information until your return has been completed.
How to Start a Return
Please contact us before sending your item back.
Email: support@folaura.shop
When contacting us, please include:
- Your order number
- The reason for the return
- Photos of the item, if requested or applicable
Our team will review your request and provide the return instructions if the return is approved.
Return Instructions
Please do not send a return to our business address unless we have provided specific instructions.
The return address and any additional instructions will be provided after your return request has been reviewed and approved.
Refund Processing
Once we receive the returned item, we will inspect it to confirm that it meets our return requirements.
If approved, the refund will be issued to the original payment method. Refunds are generally processed within 10 business days after approval. Your bank or payment provider may require additional time to make the funds available.
Restocking Fee
$0 — We do not charge a restocking fee for eligible returns.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
To help us resolve the issue, please provide:
- Your order number
- A brief description of the problem
- Clear photos of the item and packaging
We may request additional information or photos when needed to review the issue.
Exchanges
Eligible items may be exchanged within 30 calendar days after delivery, subject to the return requirements and product availability.
Please contact us before sending the item back so we can provide the appropriate instructions.
Order Cancellation
If you need to cancel an order, contact us as soon as possible at support@folaura.shop.
Cancellation may be possible only before order processing begins. Once processing has started, cancellation cannot be guaranteed. Orders that have already shipped cannot be canceled and must follow the applicable return procedure.
Contact Us
If you have questions about returns, refunds, or exchanges, please contact us:
Folaura
Email: support@folaura.shop
Phone: +1 (620) 229-7754
Address: 248 N West St, Wichita, KS 67203, United States
Timezone: Central Time (CT)