Privacy Policy

Last Updated: October 1, 2026

At Folaura, we respect your privacy and take reasonable steps to protect the information you provide to us. This Privacy Policy explains what information we may collect, how we use it, and how it may be handled when you visit our website, place an order, or contact us.

Information We May Collect

Depending on how you use our website, we may collect or receive information such as:

  • Your name
  • Shipping and billing information
  • Email address
  • Phone number
  • Order and purchase details
  • Payment-related information needed to complete a transaction
  • Device, browser, and website activity information
  • Information you provide when contacting our customer support team

How We Use Your Information

We may use the information we collect to:

  • Process and deliver your orders
  • Communicate with you about your orders
  • Respond to customer service questions
  • Maintain and improve our website
  • Understand how customers use our website and services
  • Help prevent fraud and unauthorized activity
  • Meet applicable legal and regulatory requirements
  • Send promotional communications where permitted

Payment Information

Payments are handled through the payment services available at checkout.

Folaura uses payment-related information only as needed to process and manage transactions. We do not intentionally store complete payment card details on our own systems.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly and provide a smoother shopping experience.

These technologies may help us remember preferences, maintain shopping sessions, understand website activity, and support website security.

You can adjust or manage cookie settings through your web browser. Please note that disabling certain cookies may affect some website features.

Website Analytics

We may use Google Analytics to better understand general website activity and improve our website.

Analytics information may include pages visited, general browsing activity, device type, browser information, and approximate location information.

Advertising and Marketing

We may use advertising technologies such as Google Ads to promote our products, understand website interactions, measure advertising performance, and improve the relevance of our advertising campaigns.

Google may use cookies or similar technologies to help measure conversions and understand how visitors interact with our website after viewing or clicking an advertisement.

If you receive marketing emails from Folaura, you can unsubscribe at any time by following the unsubscribe instructions included in the email.

When Information May Be Shared

We may share relevant information with service providers that help us operate our business, including providers involved in:

  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Website services
  • Analytics
  • Marketing and advertising

We may also disclose information when required by law, legal process, or when necessary to protect our rights, customers, or business.

We do not sell personal information.

Protecting Your Information

We use reasonable security measures designed to help protect personal information from unauthorized access, misuse, or disclosure.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

How Long We Keep Information

We keep information for as long as reasonably necessary for business operations, customer service, order records, legal requirements, dispute resolution, and other legitimate purposes.

When information is no longer needed, it may be deleted or securely disposed of when appropriate.

Children's Privacy

Our website is intended for a general audience and is not directed toward children under 13 years of age.

We do not knowingly collect personal information directly from children under 13.

Policy Updates

We may update this Privacy Policy from time to time as our services, business practices, or legal requirements change.

Any updated version will be posted on our website with a revised Last Updated date. We encourage customers to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Folaura
Email: support@folaura.shop
Phone: +1 (620) 229-7754
Address: 248 N West St, Wichita, KS 67203, United States
Customer Service: Monday–Friday, 9:00 AM–5:00 PM (Central Time)