Shipping policy

At Folaura, we want your order to arrive smoothly and on time. This policy explains where we ship, how orders are processed, shipping costs, and what to expect after your order is placed.

Where We Ship

We currently ship to addresses within the United States only.

At this time, we do not offer international shipping.

Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed.

We process orders Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Central Time (CT).

Orders placed before the cut-off time may begin processing the same business day. Orders placed after the cut-off will generally be processed on the next business day.

Shipping Cost

Standard Shipping: $3.99

The shipping charge will be displayed at checkout before you complete your purchase.

Delivery Time

Most orders are delivered within the following estimated timeframe:

• Processing: 1–3 business days
• Transit: 2–5 business days
• Estimated Total: 3–8 business days

Delivery estimates apply to business days, Monday through Friday, and may vary depending on the destination and carrier.

Shipping Carriers

Depending on your order and delivery address, we may use:

• USPS
• UPS
• FedEx
• Other reputable carriers

The carrier used for your order may vary.

Order Tracking

Once your order has shipped, we will send tracking information to the email address provided at checkout.

Please note that tracking information may take some time to update after the package has been handed over to the carrier.

Shipping Address

Please double-check your shipping address before completing your order.

Folaura is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.

Shipping Delays

Although we work to keep deliveries on schedule, unexpected delays can sometimes happen due to weather, carrier operations, holidays, high shipping volumes, or other circumstances beyond our control.

If your order is delayed, we appreciate your patience while the carrier completes delivery.

Lost or Damaged Orders

If your package is lost in transit or arrives damaged, please contact us at support@folaura.shop as soon as possible.

When contacting us about a damaged order, please provide your order number and clear photos of the package and item. We will review the situation and, when applicable, help arrange a replacement or refund.

Contact Us

If you have any questions about shipping or your order, we're happy to help.

Folaura
Email: support@folaura.shop
Phone: +1 (620) 229-7754
Address: 248 N West St, Wichita, KS 67203, United States
Timezone: Central Time (CT)